Returns & Exchanges

We hope you are completely satisfied with your purchase. If for any reason it does not meet your expectations, we are happy to offer returns or exchanges in line with the policy outlined below. Please read this information carefully before submitting a return request.

Eligibility for Returns

Items must be returned in their original condition. This includes being unworn, unwashed, and free from any signs of use, alteration, or damage. All original tags, labels, and packaging must remain intact and be included with the return. We reserve the right to refuse any return that does not comply with these conditions.

Certain items may not be eligible for return or exchange due to their nature. These exclusions are determined to ensure hygiene, safety, and product integrity. Any such exclusions will be clearly stated at the point of purchase.

How to Request a Return

To initiate a return, please submit a request through the returns process available on our website. Once your request has been reviewed, you will receive further instructions on how to proceed. Returned items sent without prior authorization may not be accepted.

All returns must be shipped using a secure and trackable method. Responsibility for the returned items remains with the customer until they are received and inspected by our team.

More information about the returns process can be found at
https://shopmarquesalmeida.com

Exchanges

If you wish to exchange an item for a different size or style, please indicate this when submitting your return request. Exchanges are subject to product availability. If the requested replacement is unavailable, the return will be handled according to our standard returns procedure.

We recommend placing a new order for alternative items to avoid missing out on limited stock availability.

Condition Assessment

All returned items are carefully inspected upon receipt. Items that show signs of wear, damage, or alteration may be rejected and returned to the customer. We are unable to accept responsibility for items returned in unsuitable condition.

Faulty or Incorrect Items

If you receive an item that is faulty or not as ordered, please notify us through the appropriate channel on our website. Our team will review the issue and provide guidance on the next steps. Faults caused by wear and tear, improper care, or accidental damage are not considered manufacturing defects.

Refund Processing

Approved returns will be processed once the returned items have passed inspection. Refunds are issued to the original method of payment used at checkout. Please note that processing times may vary depending on your payment provider.

International Returns

Customers ordering from outside the original shipping region are responsible for ensuring that returned items comply with local shipping and customs requirements. Any issues arising from customs clearance may impact the successful processing of a return.

Policy Updates

We reserve the right to update or amend this returns policy at any time. Any changes will be published on our website and will apply to orders placed after the update.

For the most up-to-date information, please visit
https://shopmarquesalmeida.com