F.A.Q.

Answers to Your Questions

Do you ship internationally?
Yes. We ship internationally on qualifying orders. You can find full details on our shipping policies on the shopmarquesalmeida.com page.

How do I select the correct size?
We provide a detailed size chart that will help you choose the right fit. You can view the guide on shopmarquesalmeida.com.

How can I reach customer support?
If you need help with your order, returns, or sizing, you can submit a request through our support channels on shopmarquesalmeida.com.

What is the returns policy?
We accept returns of unused, unworn goods within the allowed return period. You must submit a return request via shopmarquesalmeida.com.

What forms of payment are accepted?
We accept a variety of secure online payment options. All available methods are shown at checkout.

Do you operate standalone stores?
Our collections are available through selected multi-brand retailers globally, as well as online at shopmarquesalmeida.com, rather than at dedicated standalone stores.

Is shopmarquesalmeida.com committed to sustainability?
Yes. We are actively working on sustainability initiatives to reduce waste and use recycled and ethically sourced materials. Learn more at shopmarquesalmeida.com.

Can I change or cancel an order after placing it?
If you need to modify or cancel an order, you can submit a request before the order ships. Once items have shipped, changes may not be possible and you should follow the return process instead.

How long will delivery take?
Delivery times vary by destination. Estimated delivery times will be shown during checkout and in your shipment notifications.

Does the brand offer digital gift cards?
Yes, digital gift cards are available at shopmarquesalmeida.com.

When are orders dispatched?
Orders are processed and dispatched on business days. Weekend orders are handled on the next available business day.

What should I do if something is wrong with my order?
If your items arrive damaged or incorrect, please report the issue as soon as possible through your order support options at shopmarquesalmeida.com.

My order hasn’t arrived yet — what next?
Delivery estimates are provided in good faith, but delays can occur due to external factors. Please use your tracking information to follow progress, and refer to the carrier’s tools for the latest updates.

Do you provide a size guide?
Yes — the full size guide is available on shopmarquesalmeida.com.

I want to cancel the order I placed — can I do that?
If the order has not yet reached the dispatch stage, a cancellation request can be sent through support. If the order has shipped, please proceed with a return instead.

Why can’t I find an item that was previously listed?
If an item is out of stock or from a past season, it may no longer be visible online. You can inquire about discontinued or restock possibilities through support.

I’ve been told my parcel is on the way — when will it arrive?
Your shipment notifications will include an estimated delivery date and tracking code. Use that tracking code to check the expected delivery day.

What if I’m not at the delivery address on the scheduled day?
You may be able to reschedule delivery options through the carrier’s tracking tools if available for your shipment.

How do I track my order?
Once your order is dispatched, you’ll receive tracking details which can be checked through the carrier’s tracking site with your provided tracking number.

Do you accept returns and exchanges?
Yes — returns and exchanges are accepted under the conditions outlined on shopmarquesalmeida.com.

What payment methods can I use?
A range of widely used online payment options can be used at checkout.

Is it safe to enter my payment information on the site?
We use secure payment processing systems to protect transaction data.

Do I need an account to shop online?
You can checkout either as a guest or by creating an account for faster checkout in future.

Is my personal information protected?
We respect your privacy and handle personal data according to our privacy practices, which are detailed at shopmarquesalmeida.com.